Do I need a printed copy or can I show it on my smartphone? Either is fine.
I’m not feeling well. Can I get a refund? Please stay home if you’re not feeling well. Tickets are non-refundable, however, you may switch your ticket to a different date.
Are washrooms open? Yes, washrooms will be open and cleaned regularly.
I want to exchange my tickets for another day. How can I do this?
To process an exchange request, please follow the steps outlined below:
From Your Order Receipt:
Step 1: Refer to your original order receipt and click the “exchange tickets” button at the bottom.
Step 2: Once you’re logged into your ticketing account, you’ll be presented with your order to select the tickets you would like to exchange.
Step 3: Select which tickets you would like to exchange.
You can select all or individual tickets to exchange.
Step 4: Once you’ve selected the tickets you intend to exchange, click the “Request Ticket Exchange” button at the bottom.
Step 5: Select from the two options listed below
Exchange Date/or Time
Select this option if you’re looking to change to another date/time of equal price.
NOTE - self-service exchanges currently only support an exchange of equal price levels. Upgrades are not currently supported.
Proceed to Step 6 below for further instructions.
Exchange Ticket Type - Select this option if you are looking to downgrade your ticket (from an adult ticket to a child ticket).
NOTE - while downgrades are allowed, partial refunds for the difference between an adult to a child will not be issued. This option simply switches the ticket from an adult to a child.
Step 6: Exchange Date/or Time - exchanging from one date to another
Step 7: Confirm Exchange Ticket Type & Submit
For a more detailed account of how to process a self-ticket exchange, visit here.
I have a Leisure Access Pass, how do I book a time? Booking online with a Leisure Access Passes is not necessary. All you need to do is present your valid card at the Admissions ticket window.
How do summer passes work? At the time of purchase, you will pay for the pass and receive a ticket with a QR Code. Use this all summer long to gain access to the Park during our general admission hours.
I purchased a daily admission and enjoyed my visit so much that I want to upgrade it to a summer pass. Can I apply the amount of my daily admission to a summer pass? Yes, simply purchase the summer pass on our website and send an email to firstname.lastname@example.org and we'll refund the amount of your daily admission.
Are tickets refundable? All daily admission tickets and summer passes are non-refundable.
Can I let family and friends use my summer pass? The summer pass is valid for those it was purchased for only and is non-transferable. Any abuse will result in the pass being forfeited.
Do I get any discounts with my summer pass? The summer pass is applicable for unlimited admissions only.
Is a summer pass the same as a membership? No, a summer pass is applicable for unlimited admissions only.
How many people does a family admission cover? A family admission includes two adults and up to 4 children living in the same household.
Does extended family count? Only family members that live in the same household qualify for family tickets or passes.
What should I do if I have not received a booking confirmation email? Please check your spam folder. If it’s not there, please send an email to email@example.com.
What types of payments do you take? We are happy to accept Visa, Mastercard, Interac and cash.
Do you sell gift cards? We do not currently have gift cards available.
Are the train and streetcars running? Yes, the train and streetcars are running this season. Masks are required.
Are there wagon rides? Yes, wagon rides are running. Tickets are $5 each and are available online and at McDougall's on 1885 Street.
Are there pony rides? Yes, pony rides will be available. Pony rides are for guests 10 years of age and under and are $8 each. Tickets are available online and at the McDougall's on 1885 Street.
Where can I eat?
We're delighted to offer delicious menu options through our catering partner A Cappella Catering Co. We also have all your favourite candy in our retail locations.
Front Entry Cafe & Gift Shop
1920 Street - Bill's Confectionery, Games Alley, Midway Delights Food Truck, Treasure Trove, Johnson's Cafe and Mahogany Bar.
1905 Street - Masonic Hall
1885 Street - Kelly's Saloon, McDougall's General Store
Indigenous Peoples Experience - IAM Collective Market
While we do have great menu options, we understand that some guests prefer to bring their own food. Picnic tables to enjoy your lunch at are located throughout the site.
Where can I shop?
Gifts, souvenirs and candy will be available at the Front Entry Gift Shop. Small toys and candy are available at the Treasure Trove on the Midway. Pioneer goods and candy too are available at McDougall's General Store. Hand-crafted items made by Indigenous artisans are available at the kiosk at the Indigenous Peoples Experience.
Are there animals in the Park?
Yes, there are a variety of animals that call Fort Edmonton Park home, including horses, ponies, donkeys, goats, pigs, sheep, chickens and turkeys.
Can I feed the animals?
The animals already have a healthy diet with an appropriate amount of food so we ask that guests do not feed them.
How long should I plan my visit to be?
Expect to spend at least 4 hours, however, there is enough to see and do to spend the whole day.
Are face masks required?
Face masks on the train and streetcars (transit spaces) are required under the City’s Temporary Transit Facilities Face Mask Bylaw. This bylaw aligns with the mandatory mask requirements put in place by the Government of Alberta to help prevent the spread of COVID-19.
Is parking available? Yes, limited parking is available in the main parking lot and usually fills up by the afternoon. There is limited parking in our main lot and some extra parking in the lot near our Administration building (take your first right opposite the main lot and then a quick left). Please consider alternate modes of transportation.
How do you get there? Take Fox Drive to Fort Edmonton Park Road and follow the road into the Park. There are many city streets in the vicinity that have signs that direct to Fort Edmonton Park.
Can I get there by public transit? Yes, you can use the Edmonton Transit System On Demand service from the South Campus/Fort Edmonton Park LRT station or from another location in the city.
On Demand service is available to Fort Edmonton Park 7-days a week:
Is Fort Edmonton Park wheelchair accessible? Fort Edmonton Park has partial accessibility with ramps and washrooms available at many locations throughout the Park. However, due to the historic nature of the facility, there are a number of buildings that would be challenging for persons with limited mobility and impassable for wheelchairs. The Park is situated on 158 acres and although period transportation is available, only the stream train is equipped for wheelchairs, and the physical demands of walking the site are considerable.
Programs offered at the Park accommodate special needs wherever possible. Notification of any special needs requirements must be identified at the time of registration. One personal care attendant is admitted free of charge.
Do you have accessible toilets? Yes, there are several accessible locations in the Park. Please see map for specific locations.
Do you rent wheelchairs or scooters? Wheelchair and scooter rentals are not available.
Can I bring my pet? Pets are not allowed. For the health of our animals, we have a closed herd policy. Please do not leave pets in your vehicle.
Can I bring my service dog? Fort Edmonton Park welcomes persons with disabilities and their certified public access service dogs. Emotional support or comfort dogs and therapy dogs will not be granted access as they are not considered service dogs under Alberta’s Service Dogs Act and Regulations.
Is smoking allowed? Fort Edmonton Park is smoke-free during general admission hours.
Do you have a coat check or lockers? There are no coat checks or lockers available.
Do you have a lost & found? Yes, the lost and found is located at the front entry. Given the size of our site, lost items often get returned at the end of the day and are available for pick-up on the next opening day.
Do you rent strollers? Stroller rentals are not available.
Is Wi-Fi available? Yes, Wi-Fi is available across the site.
Is there a place where I can charge my phone? Phone charging stations are not available.
Are there photo opportunities? There are many Instagram-worthy spots throughout the Park.
Can I bring a camera? Absolutely and don’t forget to tag us and use hashtag #FortEdPark when you share your photos on social media.